The Education Act 2002 requires that the governing bodies of all maintained schools in Wales, to establish procedures for dealing with complaints from parents, pupils, staff, governors and members of the local community.

We have our own complaints procedure, please see the below document

Non-school related complaints need to be made to the Director of Education. Further advice and guidance on the Council’s procedures can be found on the below link:
School complaints | Blaenau Gwent CBC (blaenau-gwent.gov.uk)